1. Data We Collect

We collect the following data to operate the service:

  • Store info, products, collections, orders, and customer data
  • Merchant account info (name, email, store information)
  • Usage data including log data and device/browser metadata

2. How We Use Data

  • To provide and operate the app
  • Provide analytics on performance, activity, and usage
  • Track commissions and billing
  • Create and send personalized campaigns to your customers using your collections and products
  • Authenticate accounts
  • Maintain reliability and security, including maintaining a global email suppression list to prevent delivery to invalid addresses
  • Provide support

We do not sell merchant or customer data.

2a. Email Deliverability & Suppression

To protect email deliverability across our platform, we maintain a global email suppression list. When an email address produces a hard bounce (permanent delivery failure), we record the address, bounce type, and timestamp to prevent future delivery attempts to that address from any store using our Service.

  • This list is used solely for send/no-send delivery decisions — never for analytics, profiling, or marketing
  • No merchant-specific data (store name, order history, campaign details) is attached to suppression records
  • Suppression records are not visible to or shared with merchants — merchants see only the delivery outcome for their own campaigns
  • Hard bounce records are retained indefinitely (the address is permanently invalid); soft bounce records expire after 30 days

3. Data Sharing

We may share data with service providers strictly to operate the app (hosting, databases, logging/monitoring). All providers must protect your data.

4. Security

We implement reasonable safeguards to protect your data, but no system is completely secure.

5. Data Deletion

Upon account closure, your data will be deleted within a reasonable timeframe, unless retention is legally required.

6. Contact

For questions, contact us at support@randioapp.com.

Platform-Specific Privacy Details

If you use Randio through a third-party platform, the following additional details apply to how we handle your data on that platform.

Shopify Data Access

When installed on Shopify, we collect and process data as allowed by your granted OAuth scopes:

  • Store info — to identify your account and configure the app
  • Products & collections — to build personalized discount catalogs
  • Customers — to target campaigns and send personalized emails
  • Orders — to track campaign performance, analytics, and commissions
  • Merchant account info — name, email, and store details for authentication and support

Shopify Compliance

  • All data access follows Shopify's data protection requirements.
  • Upon uninstall, we process Shopify's mandatory data deletion webhooks (customers/redact, shop/redact) within a reasonable timeframe.
  • Customer data requests (customers/data_request) are handled automatically.