Terms of Service

1. Eligibility & Authorization

You must be at least 18 and authorized to act on behalf of the account you manage.

By accepting these Terms, you represent and warrant that you are authorized to act on behalf of the account you manage, and that your acceptance binds the account to these Terms.

2. Description of Service

Randio is a discount randomization platform that helps merchants create personalized discount campaigns for their customers. Features may change at any time.

3. Accounts

You are responsible for your account security and all activity under it. Notify us immediately if you suspect unauthorized access.

4. Updating Terms

We can update these Terms or our Privacy Policy at any time. Continued use of the app means you accept the updated terms.

5. Data Ownership & Privacy

You retain ownership of your data. We access and use store data — including customers, products, collections, and orders — to provide and operate the app, provide analytics, track commissions, and create and send personalized campaigns to your customers using your collections and products. Data is retained for a reasonable period and deleted after account closure, unless retention is legally required. We implement reasonable safeguards but cannot guarantee perfect security.

To protect shared email sending infrastructure, we maintain a platform-wide email suppression list containing addresses that have produced permanent delivery failures. This list contains only the email address, bounce classification, and timestamp — no merchant-specific or customer-specific data is stored alongside it. See our Privacy Policy for details.

6. Right to Deny or Suspend Service

We can suspend or terminate access at any time for any reason, including violations of these Terms or abuse of the Service. We are not liable for losses caused by suspension or termination.

7. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity. Our total liability for any claims related to the Service or these Terms is capped at the fees you paid in the twelve (12) months preceding the claim.

Support contact: support@randioapp.com

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Platform-Specific Terms

If you use Randio through a third-party platform, the following additional terms apply. These supplement — not replace — the general terms above. Where there is a conflict, the platform-specific terms take precedence.