1. Who These Terms Are With

"Randio", "we", "us", and "our" mean Randio Commerce LLC, a limited liability company organized in New Jersey, USA, which operates the Randio application and related services (the "Service"). "You" means the merchant, store, or organization using the Service. These Terms form a binding agreement between you and Randio Commerce LLC the moment you accept them or use the Service, whichever comes first.

2. Eligibility & Authorization

You must be at least 18 and authorized to act on behalf of the account or store associated with your platform.

By accepting these Terms, you represent and warrant that you are authorized to act on behalf of the store or account you manage, and that your acceptance binds the store, including any team members or sub-accounts, to these Terms.

3. Description of Service

Randio is a discount randomization platform that helps merchants create personalized discount campaigns for their customers. It generates per-customer discount catalogs, serves them on your storefront and by email, and reports on the resulting orders. Features may change at any time.

4. Accounts

You are responsible for your account security and all activity under it, including activity by team members you invite. Notify us immediately at support@randioapp.com if you suspect unauthorized access.

5. Plans, Fees & Usage Charges

Paid plans are billed through your platform's billing system, which acts as merchant of record for those charges. Plans combine a recurring base fee with usage-based charges; the current prices and rates are shown in the app and on the plan you approve. Prices, rates, and the way usage is measured may change; changes apply from your next billing cycle.

  • Sales commission. We charge a commission (at the rate shown on your plan, currently 8.5%) on the discounted price of items purchased with a Randio discount. The commission applies only when a Randio discount was actually applied to the item at checkout. If a Randio offer was shown but not used — or had expired by the time the order was placed — no commission is charged on that item, and no commission applies to the rest of your sales. Commissions on refunded or cancelled items are reversed.
  • Outreach usage is measured per customer actually emailed. Your plan includes a monthly allowance, with a per-unit price beyond it, as shown on your plan.
  • Cancellation (including uninstalling the app) stops future charges. Charges already made are non-refundable except where required by law, though we may issue account credits at our discretion.
  • Usage charges are calculated in USD and billed with your regular billing cycle. Fees are exclusive of taxes. You are responsible for any taxes other than taxes on our income, except where the billing platform collects and remits them on our behalf.

6. Data Ownership & Privacy

You retain ownership of your data. We access and use store data — including customers, products, collections, and orders — to provide and operate the app, provide analytics, and create and send personalized campaigns to your customers using your collections and products. Data is retained for a reasonable period and deleted after uninstallation, unless retention is legally required.

You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process your data solely to operate and support the Service for you, and to produce de-identified aggregate statistics that cannot reasonably be used to identify you, your store, or your customers. That license ends when your data is deleted. We implement reasonable safeguards but cannot guarantee perfect security.

To protect shared email sending infrastructure, we maintain a platform-wide email suppression list containing addresses that have produced permanent delivery failures, spam complaints, unsubscribes, or erasure requests. This list contains only the email address, classification, and timestamp — no merchant-specific or customer-specific data is stored alongside it. See our Privacy Policy for details.

7. Email Sending & Sender Reputation

Randio sends marketing email on your behalf using shared sending infrastructure (IP addresses and authenticated sending domains) that we operate. The deliverability of every merchant using the Service depends on the reputation of this shared infrastructure. To protect it, you agree to the following:

  • Engagement-based filtering. Randio will not send to recipients who are unsubscribed, on the suppression list, marked as bounced, or, based on engagement signals we maintain, are unlikely to engage with the message. This filtering is applied even when the customer would otherwise be included by your campaign's audience rules. Suppression, unsubscribe, and delivery-status exclusions cannot be disabled or overridden. Some engagement-tier settings — including send-frequency cooldowns and a per-campaign option to include dormant customers — are adjustable in Settings within limits we set.
  • Bounce, complaint, and engagement thresholds. If your campaigns produce a hard-bounce rate, spam-complaint rate, or unsubscribe rate above thresholds we deem unsafe for shared infrastructure, we may throttle, pause, or suspend sending from your store while we investigate. Thresholds may be adjusted at our discretion based on industry norms and our infrastructure's overall reputation.
  • List hygiene. You represent that all contacts you upload, sync, or otherwise expose to the Service have provided consent to receive marketing email from your store under applicable law (including but not limited to CAN-SPAM, GDPR, CASL, and PECR). Uploading purchased, scraped, or otherwise non-consenting lists is grounds for immediate suspension.
  • Unsubscribes are honored. Every message we send on your behalf carries an unsubscribe link. An unsubscribe or erasure request stops future sends to that address, and we are not obligated to send to an address that has opted out, regardless of your campaign settings.
  • Custom domain merchants. Merchants using a custom sending domain (authenticated via DNS records you control) are subject to the same engagement filtering and threshold enforcement, even though sends originate from your domain. Custom-domain use does not exempt you from shared-infrastructure protections.
  • Policy changes. The specific engagement signals, bounce/complaint thresholds, and suppression criteria we use may change over time as we tune the infrastructure. We are not obligated to notify you in advance of these changes, though we will document the current policy in our merchant documentation.

These provisions exist because email deliverability is a shared resource: a single merchant with poor list hygiene can damage deliverability for every other merchant using the same infrastructure. By using the Service, you accept that we will act to protect that shared reputation, including in ways that may reduce your sending volume below the limits described in your plan.

8. Catalog Optimization

With your opt-in, the Service uses your store's order and product performance data to improve how discounts are weighted across your catalogs. This is a statistical weighting of your own store's results — it does not combine your data with other merchants' data.

  • Your data is processed solely to provide services to your store — it is never used to train, fine-tune, or improve general-purpose AI models
  • This feature requires your explicit opt-in and can be disabled at any time in Settings

9. Acceptable Use

You agree not to, and not to permit anyone else to:

  • Reverse engineer, decompile, or attempt to derive the source code or discount-generation logic of the Service, except to the extent that restriction is unenforceable by law
  • Resell, sublicense, or provide the Service to a third party as a standalone offering
  • Access the Service by automated means beyond the documented interfaces, or in a way that degrades it for other merchants
  • Probe, scan, or circumvent authentication, rate limits, discount validation, or usage metering — including by manufacturing or replaying discount tokens
  • Upload malware, or use the Service to send unlawful, deceptive, or infringing content

10. Prohibited Uses

The Service may not be used by stores that primarily sell or promote the following categories of products:

  • Adult or mature content, including sexually explicit materials
  • Products or services that violate applicable laws or regulations

Stores found to fall within a prohibited category after product data review may have their access suspended. If you believe your store has been incorrectly classified, you may contact us for review at support@randioapp.com.

11. Intellectual Property & Feedback

The Service — including its software, interfaces, documentation, and the Randio name and marks — is and remains our property. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own store while these Terms are in effect. No other rights are granted.

If you send us feedback, suggestions, or feature requests, we may use them without restriction or obligation to you. Feedback is given voluntarily and is not your confidential information.

12. Third-Party Services

The Service depends on third parties — including your commerce platform, email infrastructure providers, and cloud hosting — and may interoperate with integrations you enable. We are not responsible for third-party outages, API or policy changes, pricing, or acts and omissions. Your use of a third-party service is governed by that party's own terms.

13. Term, Suspension & Termination

These Terms run until terminated. You may terminate at any time by uninstalling the app. We may suspend or terminate access at any time, including for violations of these Terms, abuse of the Service, non-payment, risk to shared infrastructure, or legal requirement. We are not liable for losses caused by suspension or termination.

On termination your right to use the Service ends immediately, live campaigns stop, any unused portion of your plan's included usage for the current cycle is forfeited, and your data is deleted on the schedule described in the Privacy Policy unless retention is legally required. The sections covering fees already incurred, data and privacy, intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted or error-free operation, specific email deliverability, particular conversion or revenue results, or that discounts will render on every theme or device.

15. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, even if advised of the possibility. Our total liability for all claims related to the Service or these Terms is capped at the fees you paid to us in the twelve (12) months preceding the claim. These limits apply regardless of the theory of liability and survive any failure of essential purpose.

16. Indemnification

You will defend, indemnify, and hold harmless Randio Commerce LLC and its members, officers, and agents from third-party claims, damages, and reasonable legal fees arising out of your store's products or promotions, your discount and pricing decisions, the contacts and content you supply to the Service, your breach of these Terms or of email or privacy law, or your infringement of another party's rights. We will notify you of any such claim and you may control the defense, provided that any settlement admitting fault or imposing obligations on us requires our written consent.

17. Changes to the Service & These Terms

We can update these Terms or our Privacy Policy at any time, and may add, change, or discontinue features. When we make a material change, we will notify you by email to your account address and/or by a notice in the app, and Settings → Legal will show what changed. The current version and effective date appear at the top of this document and in Settings → Legal. Continued use of the Service after an update means you accept the updated terms; if you do not accept them, stop using the Service and uninstall the app.

18. Governing Law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods. You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in New Jersey for any dispute arising out of these Terms or the Service, and each party waives any objection to that venue. Nothing here prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19. General

  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including platform or cloud provider outages, network failures, or acts of government.
  • Severability. If a provision is held unenforceable, it is limited or severed to the minimum extent necessary and the rest of these Terms stay in force.
  • Waiver. Failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent, except to a successor of your business. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.
  • Notices. We may give notice by email to your account address or by posting in the app; you may give notice to support@randioapp.com.
  • No third-party beneficiaries. These Terms benefit only you and us.
  • Export & sanctions. You represent that you are not located in, or acting on behalf of anyone in, a country or on a list subject to U.S. trade sanctions.
  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service and supersede prior discussions. Where a platform-specific section conflicts with the general terms, the platform-specific section controls for that platform.

20. Platform-Specific Clauses (Shopify)

These clauses apply to Shopify installations and supplement — not replace — the terms above.

  • Our app complies with platform requirements, including data protection and necessary deletion procedures.
  • If you uninstall the app, platform-required data deletion procedures will be followed within a reasonable timeframe.
  • By installing the app, you grant permission to access platform data necessary to operate the app, as allowed by the OAuth scopes you approve.
  • Storefront display features require a theme that supports Online Store 2.0 app blocks. On legacy ("vintage") themes, the storefront offer display cannot be added and related features may be unavailable; discount enforcement at checkout remains supported.
  • We are not responsible for platform outages, API changes, or third-party behavior.
  • Paid features are billed through the platform's billing system, which acts as merchant of record. Plan selection and plan changes are made on the platform's plan page and take effect as the platform applies them. Charges are non-refundable except where required by law, though we may issue account credits at our discretion.

When installed on Shopify, we collect and process the following data as allowed by your granted scopes:

  • Store info — to identify your account and configure the app
  • Products & collections — to build personalized discount catalogs
  • Customers — to target campaigns and send personalized emails
  • Orders — to track campaign performance and analytics
  • Merchant account info — name, email, and store details for authentication and support

All data access follows Shopify's data protection requirements. Upon uninstall, we follow Shopify's mandatory data deletion webhooks.

21. Contact

Randio Commerce LLC — support@randioapp.com