1. Who These Terms Are With

"Randio", "we", "us", and "our" mean Randio Commerce LLC, a limited liability company organized in New Jersey, USA, which operates the Randio application and related services (the "Service"). "You" means the merchant, store, or organization using the Service. These Terms form a binding agreement between you and Randio Commerce LLC the moment you accept them or use the Service, whichever comes first.

2. Eligibility & Authorization

You must be at least 18 and authorized to act on behalf of the account or store associated with your platform.

By accepting these Terms, you represent and warrant that you are authorized to act on behalf of the store or account you manage, and that your acceptance binds the store, including any team members or sub-accounts, to these Terms.

3. Description of Service

Randio is a discount randomization platform that helps merchants create personalized discount campaigns for their customers. It generates per-customer discount catalogs, serves them on your storefront and by email, and reports on the resulting orders. To do that it may also write to your store — for example, creating and updating its own page templates in your live theme, removing its own checkout attributes from an order once that order has been recorded, and cancelling and refunding test orders placed from the app's preview. Features may change at any time.

4. Accounts

You open Randio from your Shopify admin and sign in with your Shopify account; Randio keeps no separate password. Which of your staff can open Randio is controlled by your Shopify staff accounts and their app permissions, and anyone you give access to Randio can use all of its features and settings. You are responsible for managing those staff accounts and permissions, and for all activity in Randio by anyone you give access to. Notify us immediately at support@randioapp.com if you suspect unauthorized access.

5. Plans, Fees & Usage Charges

Paid plans are billed through your platform's billing system, which acts as merchant of record for those charges. Plans combine a recurring base fee with usage-based charges; the current prices and rates are shown in the app and on the plan you approve. Prices, rates, and the way usage is measured may change; changes apply from your next billing cycle.

  • Sales commission. We charge a commission, at the rate shown on your plan, on the discounted price of items purchased with a Randio discount. The commission applies only when a Randio discount was actually applied to the item at checkout. If a Randio offer was shown but not used — or had expired by the time the order was placed — no commission is charged on that item, and no commission applies to the rest of your sales. Commission is charged once, when the order is paid, and is final once charged; refunding or cancelling the order does not change it. No commission is charged on an order that is never paid.
  • Outreach usage is measured per outreach catalog: one for each customer designated in a campaign who is sent that catalog by email. Email sending is throttled to protect deliverability, so not every designated customer may be sent a catalog; only catalogs actually sent are counted. Your plan includes a monthly allowance, with a per-unit price beyond it, as shown on your plan. Only usage beyond your monthly allowance is charged.
  • Cancellation (including uninstalling the app) stops future charges. Fees and usage charges are non-refundable, including for a cycle you only partly used, except where required by law. We may, at our discretion, credit or adjust charges; doing so once does not oblige us to do so again.
  • Usage charges are calculated in USD and billed with your regular billing cycle. Fees are exclusive of taxes. You are responsible for any taxes other than taxes on our income, except where the billing platform collects and remits them on our behalf.

6. Data Ownership & Privacy

You retain ownership of your data. We access and use store data — including customers, products, collections, and orders — to provide and operate the app, provide analytics, and create and send personalized campaigns to your customers using your collections and products. Data is deleted after uninstallation as described in our Privacy Policy, subject to the exceptions it lists.

You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process your data solely to operate and support the Service for you, and to produce de-identified aggregate statistics that cannot reasonably be used to identify you, your store, or your customers. That license ends when your data is deleted. We implement reasonable safeguards but cannot guarantee perfect security.

To protect shared email sending infrastructure, we maintain a platform-wide email suppression list of addresses that should not be emailed, such as those that have produced permanent delivery failures or spam complaints. See our Privacy Policy for details.

7. Email Sending & Sender Reputation

Randio sends marketing email on your behalf using sending infrastructure (such as IP addresses and authenticated sending domains) that we operate or obtain from providers, and that may be shared with other merchants. The deliverability of every merchant using the Service depends on the reputation of this shared infrastructure. To protect it, you agree to the following:

  • Engagement-based filtering. Randio is designed not to send to recipients who are unsubscribed, on the suppression list, or marked as bounced, and may also skip recipients who, based on signals we choose, are unlikely to engage with the message. This filtering may apply even when the customer would otherwise be included by your campaign's audience rules, and you cannot disable or override it. Some sending settings may be adjustable within limits we set.
  • Sending pace. We may limit how many emails are sent from your store and how quickly — for example while your store's sending is new, based on your list's quality and engagement, or to stay within our providers' limits. A campaign may therefore reach its audience later than scheduled, or not reach every customer in it.
  • Bounce, complaint, and engagement thresholds. If your campaigns produce bounce, spam-complaint, or unsubscribe rates, or other signals, that we consider unsafe for shared infrastructure, we may throttle, pause, or suspend sending from your store. Thresholds are set, and may be changed, at our discretion.
  • List hygiene. You represent that all contacts you upload, sync, or otherwise expose to the Service have provided consent to receive marketing email from your store under applicable law (including but not limited to CAN-SPAM, GDPR, CASL, and PECR). Uploading purchased, scraped, or otherwise non-consenting lists is grounds for immediate suspension.
  • Unsubscribes. Marketing email we send on your behalf is designed to include an unsubscribe link and to stop further sends from your store to a contact who unsubscribes, unless they subscribe again. We are not obligated to send to an address that has opted out, regardless of your campaign settings.
  • Custom domain merchants. Merchants using a custom sending domain (authenticated via DNS records you control) are subject to the same engagement filtering and threshold enforcement, even though sends originate from your domain. Custom-domain use does not exempt you from shared-infrastructure protections.
  • Policy changes. The specific engagement signals, bounce/complaint thresholds, and suppression criteria we use may change over time as we tune the infrastructure. We are not obligated to notify you in advance of these changes, and may describe the current policy in our merchant documentation.

These provisions exist because email deliverability is a shared resource: a single merchant with poor list hygiene can damage deliverability for every other merchant using the same infrastructure. By using the Service, you accept that we will act to protect that shared reputation, including in ways that may reduce your sending volume below the limits described in your plan.

8. Acceptable Use

You agree not to, and not to permit anyone else to:

  • Reverse engineer, decompile, or attempt to derive the source code or discount-generation logic of the Service, except to the extent that restriction is unenforceable by law
  • Resell, sublicense, or provide the Service to a third party as a standalone offering
  • Access the Service by automated means beyond the documented interfaces, or in a way that degrades it for other merchants
  • Probe, scan, or circumvent authentication, rate limits, discount validation, or usage metering — including by manufacturing or replaying discount tokens
  • Upload malware, or use the Service to send unlawful, deceptive, or infringing content

9. Prohibited Uses

The Service may not be used by stores that primarily sell or promote the following categories of products:

  • Adult or mature content, including sexually explicit materials
  • Products or services that violate applicable laws or regulations

We may suspend or terminate access for a store we determine falls within a prohibited category. If you believe your store has been incorrectly classified, you may contact us at support@randioapp.com.

10. Intellectual Property & Feedback

The Service — including its software, interfaces, documentation, and the Randio name and marks — is and remains our property. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own store while these Terms are in effect. No other rights are granted.

If you send us feedback, suggestions, or feature requests, we may use them without restriction or obligation to you. Feedback is given voluntarily and is not your confidential information.

11. Third-Party Services

The Service depends on third parties — including your commerce platform, email infrastructure providers, and cloud hosting — and may interoperate with integrations you enable. We are not responsible for third-party outages, API or policy changes, pricing, or acts and omissions. Your use of a third-party service is governed by that party's own terms.

12. Term, Suspension & Termination

These Terms run until terminated. You may terminate at any time by uninstalling the app. We may suspend or terminate access at any time, with or without notice, including for violations of these Terms, abuse of the Service, non-payment, risk to shared infrastructure, or legal requirement. We are not liable for losses caused by suspension or termination.

On termination your right to use the Service ends immediately, live campaigns stop, and any unused portion of your plan's included usage for the current cycle is forfeited. On uninstall your data is deleted on the schedule described in the Privacy Policy, unless retention is legally required. The sections covering fees already incurred, data and privacy, intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

If your plan is not active. Your plan can stop being active because you cancelled it or because a payment did not go through. If your plan is not active, the Service stops: running campaigns may end early, scheduled runs may be cancelled, personalized catalogs may not be shown, new Randio discounts may stop being issued, and emails may not be sent. We generally keep your campaigns, templates and settings while the app remains installed. Starting a plan again restores access from that point forward; campaigns may need to be reactivated.

Uninstalling the app ends your plan at Shopify. If you install Randio again you will be asked to choose a plan, as a new subscription — the previous one cannot be resumed. Earlier campaigns, catalogs, and history may not be recoverable after a reinstall.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", with all faults, and without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will meet your requirements or be uninterrupted, timely, secure, or error-free, or that reports, analytics, or other output will be accurate or complete. We do not guarantee specific email deliverability, particular conversion or revenue results, that discounts will render on every theme or device, or that discounts or emails will be issued, applied, sent, or withheld exactly as configured. You are responsible for your campaign settings, discount levels, and results, and for complying with the laws that apply to your store and your marketing.

14. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, margin (including margin given up through discounts), sales, data, goodwill, or business opportunity, or the cost of substitute services, even if advised of the possibility. Our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the amounts you paid for the Service, including through your platform's billing system, in the twelve (12) months before the event giving rise to the claim. These limits apply to every theory of liability, including contract, tort (including negligence), and statute, even if a remedy fails of its essential purpose, and they are an essential basis of the bargain between you and us.

15. Indemnification

You will defend, indemnify, and hold harmless Randio Commerce LLC and its members, managers, officers, employees, and agents from and against any third-party claim (including by a regulator), and any resulting losses, damages, fines, penalties, settlements, and costs (including reasonable legal fees), arising out of or relating to your store, products, or promotions; your discount and pricing decisions; the contacts and content you supply to the Service; your marketing to your customers; your breach of these Terms or of any law, including email, privacy, and consumer-protection law; or your infringement of another party's rights. We will notify you of a claim we ask you to defend; a delay in notice relieves you of your obligations only to the extent it materially prejudices you. You may control the defense, but we may participate with counsel of our choice, and may take over the defense at your expense if you do not defend it diligently. You may not settle a claim in a way that admits fault for us or imposes obligations on us without our written consent.

16. Changes to the Service & These Terms

We can update these Terms or our Privacy Policy at any time, and may add, change, or discontinue features. When we make a material change, we will notify you by email to your account address and/or by a notice in the app. The current version and effective date appear at the top of this document. Continued use of the Service after an update means you accept the updated terms; if you do not accept them, stop using the Service and uninstall the app.

17. Governing Law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods. You and we agree to the exclusive jurisdiction and venue of the state and federal courts located in New Jersey for any dispute arising out of these Terms or the Service, and each party waives any objection to that venue. Nothing here prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

  • Individual claims. To the extent permitted by law, each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.
  • Jury waiver. To the extent permitted by law, each party waives any right to a jury trial in any proceeding arising out of or relating to these Terms or the Service.
  • Time limit. Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after it arises, or it is permanently barred, except where the law does not allow a shorter period.

18. General

  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including platform, cloud, or email provider outages, network failures, cyberattacks, natural disasters, or acts of government. This does not excuse your obligation to pay fees.
  • Severability. If a provision is held unenforceable, it is limited or severed to the minimum extent necessary and the rest of these Terms stay in force.
  • Waiver. Failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent, except to a successor of your business. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.
  • Notices. We may give notice by email to your account address or by posting in the app; you may give notice to support@randioapp.com. Notices and agreements given electronically satisfy any requirement that they be in writing.
  • No third-party beneficiaries. These Terms benefit only you and us.
  • Export & sanctions. You represent that you are not located in, or acting on behalf of anyone in, a country or on a list subject to U.S. trade sanctions.
  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service and supersede prior discussions. Where a platform-specific section conflicts with the general terms, the platform-specific section controls for that platform.

19. Platform-Specific Clauses (Shopify)

These clauses apply to Shopify installations and supplement — not replace — the terms above.

  • Our app is designed to meet platform requirements, including data protection and necessary deletion procedures.
  • If you uninstall the app, platform-required data deletion procedures will be followed within a reasonable timeframe.
  • By installing the app, you grant permission to access platform data necessary to operate the app, as allowed by the OAuth scopes you approve.
  • Storefront display features require a theme that supports Online Store 2.0 app blocks. On legacy ("vintage") themes, some or all storefront features may be unavailable.
  • We are not responsible for platform outages, API changes, or third-party behavior.
  • Paid features are billed through the platform's billing system, which acts as merchant of record. Plan selection and plan changes are made on the platform's plan page and take effect as the platform applies them. Charges are non-refundable except where required by law, though we may issue account credits at our discretion.

When installed on Shopify, we collect and process the following data as allowed by your granted scopes:

  • Store info — to identify your account and configure the app
  • Products & collections — to build personalized discount catalogs
  • Customers — to target campaigns and send personalized emails
  • Orders — to track campaign performance and analytics
  • Cart & checkout activity — to know which offers reached a cart or a checkout and to attribute the resulting orders
  • Theme & online-store content — the app writes its own page templates into your live theme so offer pages can render
  • Merchant account info — name, email, and store details for authentication and support

Our data access is designed to follow Shopify's protected customer data requirements, and we process Shopify's mandatory privacy webhooks, including deleting your store's data after you uninstall, subject to the exceptions in our Privacy Policy.

20. Contact

Randio Commerce LLC — support@randioapp.com